Frequently Asked Questions

Learn more about ScienceBased Health's products by accessing our library of FAQ's.

Still have a question? Please contact us via phone: 888-433-4726 or email us.

Faq
General product, ingredient and manufacturing questions

All ScienceBased Health products are routinely tested for gluten and historically, gluten has not been detected in these tests. Users may obtain up to date information about gluten in SBH products by emailing customercare@sbh.com. Our products do not contain wheat, rye, barley or oats - and do not contain ingredients derived from these grains. While SBH products should theoretically be appropriate for those with gluten sensitivies, each individual should use their own judgement and consult a doctor about what's best for them.

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All ScienceBased Health products are lactose free. ScienceBased Health products should be appropriate for those with lactose intolerance. However, anyone with a medical condition should always consult a doctor about what's best for them.

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Recent changes in FDA regulations have forced many supplement manufacturers to remove the expiration date from their products. To comply with these regulations, ScienceBased Health products are now produced with a manufacture date on the bottom of the bottle - rather than an expiration date. A product shelf life list is available to help consumers determine how long their product can be used. To view the shelf life for SBH products and find out more about the new regulations and what they mean, click here.

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“Daily Value (DV)” is a term used and set by the FDA. It replaced the FDA's term “US RDA”. The terminology change was the result of finalization of the labeling regulations portion of DSHEA (Dietary Supplement Health and Education Act) that mandated using the Supplement Facts Box on supplement labels.

The DVs are the FDA’s version of the Institute of Medicine's recommended intakes for vitamins and minerals. The Institute of Medicine and its Food and Nutrition Board are part of the National Academy of Sciences.

The Institute of Medicine sets levels of RDAs (Recommended Dietary Allowances) for vitamins and minerals that are broken down by age and gender. These RDAs are generally lower than DVs and are used by the Federal government for planning of food programs like school lunches, etc.

The Institute of Medicine has been releasing new reports called Dietary Reference Intakes (DRIs). The report sets recommended dietary allowance (RDA), adequate intake (AI) and upper intake levels (UL) for vitamins and minerals. So far the FDA has not revised the Daily Values to reflect any of these changes, and it is the DVs only that are used on supplement labels and of which consumers need be aware.

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The FDA neither approves or disapproves of dietary supplements, as it does for drugs. This is because dietary supplements have been determined to be safe within a broad range of intake and safety problems with supplements are relatively rare. Dietary supplements are regulated only for labeling and advertising by the FDA (within the US Department of Health and Human Services) under a federal statute passed in 1994 called DSHEA (the Dietary Supplement Health and Education Act). All ingredients used in ScienceBased Health’s products have a long history of safe use.

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All ScienceBased Health products are manufactured in strict adherence to cGMP's (Current Good Manufacturing Principles) and rigorous internal protocol. They are certified Kosher by an independent company. Every batch of each ScienceBased Health product is accompanied by a certificate of analysis to ensure that potency meets stated label claim of potency. Additionally, ScienceBased Health conducts routine, independent testing on product ingredients to ensure bottle contents are consistent with label claims. ScienceBased Health uses the highest quality raw materials, including pharmaceutical grade components wherever available.

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Purified lutein, such as FloraGLO®, used in ScienceBased Health products is considered a superior source for the following reasons: 1) lutein is the predominate form in foods, making up 80% while lutein esters makes up only 6%; and 2) lutein may be more easily or readily absorbed than ester forms, because the fatty acids that comprise the "ester" have to be removed by enzymes before absorption can take place. The absorption of lutein from lutein esters is also less efficient when taken with a low-fat meal.

Read an interview with ScienceBased Health Science Advisory Board Member, Paul S. Bernstein, MD, PhD, on the role of lutein in macular health. Listen to the audio version!

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The gelatin used in all SBH product capsules (both softgel and 2-piece hard capsules) is bovine gelatin, and is independently certified as kosher.

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Orders, checkout and returns

While most customers are able to order without issues, a few users, accustomed to our previous site layout, have asked how they order products from our current site.

To order, simply go to the product page you are interested in. In the top section of the page, just below the product photo, click on the orange "Add to Shopping Cart" button. A notification that the item was added will appear briefly, with an option to Check Out. If you do not wish to check out right away, just click on the "View Cart" link at any time, located on the right side of the dark blue band at the top of the site. From the shopping cart page, click "Proceed to Checkout" to complete your order

Image of product page with the Add to Cart button circled in red:

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With standard shipping, orders within the US require 7-10 days.*

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All SBH products are covered by a money-back satisfaction guarantee to consumers. If you are unsatisfied with your product purchase for any reason, you may return the product within 30 days for a full refund - except HydroEye, which may you may return within 60 days (the minimum recommended evaluation period for HydroEye). If you purchased an SBH product through your doctor or another source, please contact the purchase location to obtain your refund. Read about our return policy.

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Orders, checkout and returns

Adding a link to www.sciencebasedhealth.com from your website is simple, requiring no participation from SBH. Simply speak with your web developer, website administrator, or webmaster to get started. Ask them to create a hyperlink to www.sciencebasedhealth.com (or provide the full address, called a "URL", for a sub-page, such as the HydroEye page) and specify where in your website you would like it to appear.

Here are a few frequently used URLs from our site:
  • SBH homepage:
    http://www.sciencebasedhealth.com
  • HydroEye product page:
    http://www.sciencebasedhealth.com/HydroEye-Powerful-Dry-Eye-Relief-P43.aspx
  • MacularProtect Complete AREDS2 Product Page:
    http://www.sciencebasedhealth.com/MacularProtect-Complete-AREDS2-P46.aspx
  • MacularProtect AREDS2 Product Page:
    http://www.sciencebasedhealth.com/MacularProtect-AREDS2-P45.aspx
  • OcularProtect Product Page:
    http://www.sciencebasedhealth.com/OcularProtect-P49.aspx

There are many ways to display links to your site's users. The following text examples all contain links to www.sciencebasedhealth.com:

  • "Click here to view the www.sciencebasedhealth.com website"
  • www.sciencebasedhealth.com
  • "HydroEye is produced by ScienceBased Health"

In addition, any image can also be linked. For instance, clicking on the following image: ( link ), opens www.sciencebasedhealth.com

because the chain image been linked (and setup in this case to open in a separate window). An image of the HydroEye bottle could link to the HydroEye page. The options are limitless. Once again, just ask the person in charge of your website.

Use of images & Resources from ScienceBasedHealth.com:

When used to directly promote or educate about ScienceBased Health or its products, any image, pdf file, or text from the ScienceBased Health website (such as bottle photos, logo, promotional images or product brochure pdf files) may be used on the website of a medical practice, licensed health practitioner, optical shop or health organization. By using images or resources from www.sciencebasedhealth.com, the user agrees to comply with the terms of use*. To copy an image from www.sciencebasedhealth.com, simply right-click (Mac users: Command / Command symbol + click) and select "copy", then open a folder on your computer and choose "paste" to paste the image onto your computer - then give this image to your web developer.

*Terms of Use for content from this website by certain medical or health websites, for promoting or educating patients about ScienceBased Health and/or its products: All the content included on this website, including all the text, graphics, photographs, graphs, sounds, files, data, web code, images, audio and video clips, animations, and other resources ("Content") is the property of ScienceBased Health or its content suppliers and is protected by U.S. and international copyright laws. Any use of Content from this website by persons or entiries other than a medical practice, licensed health practitioner, optical shop or health organization, or that does not directly promote ScienceBased Health or its products, is strictly prohibited except with the express consent of ScienceBased Health. Promotion of ScienceBased Health products for uses not explicitly mentioned on this website or in ScienceBased Health product materials, is strictly prohibited. ScienceBased Health is not responsible for how the company or its products are represented on websites other than this website. ScienceBased Health reserves the right to withdraw permission for use of copyrighted material from this website from any user, at any time, and for any reason. Permission for usage may be withdrawn by ScienceBased Health, specifically: if the user's website misrepresents ScienceBased Health or its product information; if the user's website violates current United States regulations relating to marketing, sale or use of nutritional supplements; if the user or their website or organization makes unapproved health claims about SBH products; if the user, their website, or their organization engages in misleading, unethical, or fraudulent practices; or other reasons. Upon withdrawal of permission for Content use, the user is must immediately remove all copyrighted materials from the website in question. Any other use, including but not limited to, the reproduction, modification, distribution, transmission, republication, display or performance of the Content for any other purposes is strictly prohibited.

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